Job Summary:
We are seeking a Customer Support Executive to handle customer queries, provide product/service information, and resolve issues promptly while ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and escalate complex issues when required
- Maintain records of customer interactions in CRM systems
- Provide accurate information about products, services, and policies
- Follow up with customers to ensure issue resolution
- Achieve individual and team performance targets
Required Skills:
- Good verbal and written communication skills
- Basic computer knowledge (MS Office, Email handling)
- Ability to handle customer complaints patiently
- Problem-solving skills
- Ability to work in shifts (if applicable)
Preferred Skills:
- Knowledge of CRM tools (Salesforce, Zoho, Freshdesk, etc.)
- Prior internship or BPO experience
- Multilingual communication skills