Job Summary:
The Customer Support & Dispatch Coordinator is responsible for handling customer enquiries, attending phone calls, assisting customers with their concerns, preparing local door delivery memos, and maintaining accurate daily records to ensure smooth operational flow and customer satisfaction.
Key Responsibilities:
- Attend customer enquiries via phone calls and other communication channels.
- Provide accurate information and assistance to customers.
- Resolve customer issues and escalate complex matters when required.
- Create Local Door Delivery Memos for daily dispatch activities.
- Maintain and update daily records of deliveries and customer interactions.
- Coordinate with the dispatch and operations team for smooth local deliveries.
- Ensure proper documentation and record-keeping for audit and tracking purposes.
Required Skills:
- Good communication and interpersonal skills.
- Basic knowledge of dispatch and delivery processes.
- Ability to handle customer queries professionally.
- Basic computer knowledge (MS Office, email handling).
- Good record-keeping and organizational skills.